---
title: "Why was my account opening process stopped, suggesting that my account is being opened from outside India based on the IP address?"
description: "Your account opening process stops when our system detects your IP address as being outside India because SEBI regulations require us to ensure you are…"
category: account-opening
subcategory: resident-individual
slug: why-was-my-account-opening-process-stopped-suggesting-that-my-account-is-being-o
canonical: https://support.arrow.trade/account-opening/resident-individual/why-was-my-account-opening-process-stopped-suggesting-that-my-account-is-being-o/
---

# Why was my account opening process stopped, suggesting that my account is being opened from outside India based on the IP address?

> Your account opening process stops when our system detects your IP address as being outside India because SEBI regulations require us to ensure you are…

## Short answer

Your account opening process stops when our system detects your IP address as being outside India because SEBI regulations require us to ensure you are physically located in India during account opening.

## Why does this restriction exist

As per the SEBI circular, intermediaries must ensure the client's physical location is in India while onboarding. We comply with this regulation by restricting IP addresses to India when you open an account. However, if you are using a VPN, we may detect your IP address as outside of India.

Solutions based on your situation

If you are a resident Indian currently in a foreign country: You must complete the account opening process when you are in India.

If you are an NRI: You need to open an NRI Arrow account.

If your IP address is undetected: Retry using an alternative network.

## Broker details

iRage Broking Services LLP (SEBI registration INZ000011262), product name **Arrow**. Registered office: Gift City, Gandhinagar.

## Related

- Browse more in [resident individual](/account-opening/resident-individual/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

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Source: https://support.arrow.trade/account-opening/resident-individual/why-was-my-account-opening-process-stopped-suggesting-that-my-account-is-being-o/
Publisher: Arrow / iRage Broking Services LLP