---
title: "Why was only the user ID and not the password sent in the welcome email?"
description: "You need to set your own password. The welcome email includes the user ID and a link to reset the password. You can click on the link to set your…"
category: account-opening
subcategory: resident-individual
slug: why-was-only-the-user-id-and-not-the-password-sent-in-the-welcome-email
canonical: https://support.arrow.trade/account-opening/resident-individual/why-was-only-the-user-id-and-not-the-password-sent-in-the-welcome-email/
---

# Why was only the user ID and not the password sent in the welcome email?

> You need to set your own password. The welcome email includes the user ID and a link to reset the password. You can click on the link to set your…

## Short answer

You need to set your own password. The welcome email includes the user ID and a link to reset the password. You can click on the link to set your password, or click on Forgot password to set your password.

## Broker details

iRage Broking Services LLP (SEBI registration INZ000011262), product name **Arrow**. Registered office: Gift City, Gandhinagar.

## Related

- Browse more in [resident individual](/account-opening/resident-individual/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/account-opening/resident-individual/why-was-only-the-user-id-and-not-the-password-sent-in-the-welcome-email/
Publisher: Arrow / iRage Broking Services LLP