---
title: "Why is the error \"KYC verification required” displayed when I place an order?"
description: "The error KYC verification required. If this is a new account, activation takes up to one day is displayed for one of the following reasons:"
category: arrow
subcategory: alerts-and-nudges
slug: why-is-the-error-kyc-verification-required-displayed-when-i-place-an-order
canonical: https://support.arrow.trade/arrow/alerts-and-nudges/why-is-the-error-kyc-verification-required-displayed-when-i-place-an-order/
---

# Why is the error "KYC verification required” displayed when I place an order?

> The error KYC verification required. If this is a new account, activation takes up to one day is displayed for one of the following reasons:

## Short answer

The error KYC verification required. If this is a new account, activation takes up to one day is displayed for one of the following reasons:

New Arrow account: The exchanges typically take up to 3 days to process your account opening data after iRage submits it. If you continue to see this error beyond 3 days, create a ticket.

KYC not validated by KRA agencies: Your KYC might not have been validated by KRA agencies. Check your KYC status, and if it is not validated, complete the reKYC process by visiting kyc.arrow.trade/rekyc.

Dormant account: Your account becomes dormant when you make no transactions for over 24 months. You can reactivate your account by completing the rekyc.

Recently enabled segment: The exchanges can take up to 24 hours to update a newly enabled segment on your account.

Incomplete KYC information: You must provide six KYC details as per NSE requirements: name, PAN, valid mobile number, email ID, complete address, and income details.

## Related

- Browse more in [alerts and nudges](/arrow/alerts-and-nudges/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/alerts-and-nudges/why-is-the-error-kyc-verification-required-displayed-when-i-place-an-order/
Publisher: Arrow / iRage Broking Services LLP