---
title: "Why is the error \"Orders couldn't be loaded. Incorrect 'api_key' or 'access token'.\" displayed?"
description: "This error may occur when you have multiple login sessions active with the same user ID and one of the sessions has expired. To resolve this, log in to…"
category: arrow
subcategory: alerts-and-nudges
slug: why-is-the-error-orders-couldn-t-be-loaded-incorrect-api-key-or-access-token-dis
canonical: https://support.arrow.trade/arrow/alerts-and-nudges/why-is-the-error-orders-couldn-t-be-loaded-incorrect-api-key-or-access-token-dis/
---

# Why is the error "Orders couldn't be loaded. Incorrect 'api_key' or 'access token'." displayed?

> This error may occur when you have multiple login sessions active with the same user ID and one of the sessions has expired. To resolve this, log in to…

## Short answer

This error may occur when you have multiple login sessions active with the same user ID and one of the sessions has expired. To resolve this, log in to Arrow again by entering your iRage login credentials.

To prevent such issues, avoid having multiple sessions with the same user ID and do not share your iRage login credentials.

## Related

- Browse more in [alerts and nudges](/arrow/alerts-and-nudges/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/alerts-and-nudges/why-is-the-error-orders-couldn-t-be-loaded-incorrect-api-key-or-access-token-dis/
Publisher: Arrow / iRage Broking Services LLP