---
title: "How to unblock Arrow account?"
description: "Your Arrow account gets blocked after five incorrect password attempts. You can unblock it by resetting your password through the following steps:"
category: arrow
subcategory: general
slug: how-to-unblock-arrow-account
canonical: https://support.arrow.trade/arrow/general/how-to-unblock-arrow-account/
---

# How to unblock Arrow account?

> Your Arrow account gets blocked after five incorrect password attempts. You can unblock it by resetting your password through the following steps:

## Short answer

Your Arrow account gets blocked after five incorrect password attempts. You can unblock it by resetting your password through the following steps:

Visit Arrow.

Click on Forgot user ID or password?

Enter the User ID and PAN.

Select Receive on Email or SMS, enter the email ID and captcha, and click on Reset.

Enter the OTP received on E-mail or SMS.

Enter the new password and click on Continue.

Enable two-factor authentication (2FA).

You may not receive the OTP if your mobile number is on DND (Do Not Disturb). Reset your password and 2Factor PIN using your registered email ID instead.

You may not receive the OTP if your mobile number is on DND (Do Not Disturb). Reset your password and 2Factor PIN using your registered email ID instead.

## Invalid account credentials error

If you see "Invalid account credentials. N attempts remain" error, ensure you enter the correct User ID, PAN, registered email ID or mobile number. If you have forgotten your registered your email ID or mobile number, you can update them by submitting the esigned account modification form (PDF) by creating a ticket.

## Related

- Browse more in [general](/arrow/general/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/general/how-to-unblock-arrow-account/
Publisher: Arrow / iRage Broking Services LLP