---
title: "What is a support code, and why do I need it to reach Arrow's support desk?"
description: "You need a support code only when calling from an unregistered number. This four-digit identifier authenticates your identity before connecting you to…"
category: arrow
subcategory: general
slug: what-is-a-support-code-and-why-do-i-need-it-to-reach-irage-s-support-desk
canonical: https://support.arrow.trade/arrow/general/what-is-a-support-code-and-why-do-i-need-it-to-reach-irage-s-support-desk/
---

# What is a support code, and why do I need it to reach Arrow's support desk?

> You need a support code only when calling from an unregistered number. This four-digit identifier authenticates your identity before connecting you to…

## Short answer

You need a support code only when calling from an unregistered number. This four-digit identifier authenticates your identity before connecting you to iRage's support desk.

To access your support code, follow these steps:

## Arrow App

Tap on user ID.

Tap on Profile.

Tap on View.

Tap on View under Support code.

## Arrow web

Login to Arrow.

Click on your user ID and then on your name.

Click on View and then on View again.

## How to use your support code

When you call from an unregistered number, enter your registered phone number followed by your support code when prompted. For example, if your registered phone number is 9XXXXXXXXX and your support code is 0007, enter 9XXXXXXXXX0007 when the system asks for it.

## Related

- Browse more in [general](/arrow/general/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/general/what-is-a-support-code-and-why-do-i-need-it-to-reach-irage-s-support-desk/
Publisher: Arrow / iRage Broking Services LLP