---
title: "Why did I receive an email about my IP address being blocked from ..."
description: "You received this email because iRage blocked your IP address to stop malicious attacks on their systems. Sometimes these security measures affect…"
category: arrow
subcategory: general
slug: why-did-i-receive-an-email-about-my-ip-address-being-blocked-from
canonical: https://support.arrow.trade/arrow/general/why-did-i-receive-an-email-about-my-ip-address-being-blocked-from/
---

# Why did I receive an email about my IP address being blocked from ...

> You received this email because iRage blocked your IP address to stop malicious attacks on their systems. Sometimes these security measures affect…

## Short answer

You received this email because iRage blocked your IP address to stop malicious attacks on their systems. Sometimes these security measures affect customers who have done nothing wrong. If your IP address was flagged incorrectly, create a ticket, and iRage will check and act accordingly.

iRage is working to improve these limits to stop malicious actors without affecting genuine users.

## Related

- Browse more in [general](/arrow/general/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/general/why-did-i-receive-an-email-about-my-ip-address-being-blocked-from/
Publisher: Arrow / iRage Broking Services LLP