---
title: "Why does Arrow show an Invalid TOTP error?"
description: "Arrow shows the invalid TOTP error when the time on your device does not match the network time."
category: arrow
subcategory: general
slug: why-does-arrow-show-an-invalid-totp-error
canonical: https://support.arrow.trade/arrow/general/why-does-arrow-show-an-invalid-totp-error/
---

# Why does Arrow show an Invalid TOTP error?

> Arrow shows the invalid TOTP error when the time on your device does not match the network time.

## Short answer

Arrow shows the invalid TOTP error when the time on your device does not match the network time.

## How to fix the Invalid TOTP error

Set your device time to match the network time:

## On Android

Go to Settings.

Tap on Date & time.

Tap on Network provided time.

## On iOS

Go to Settings.

Tap on General.

Tap on Date & Time.

Toggle the Set Automatically button.

## On Windows

Click on Settings.

Click on Time & Language.

Toggle the Set the time automatically button.

Click on Sync now.

## Related

- Browse more in [general](/arrow/general/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/arrow/general/why-does-arrow-show-an-invalid-totp-error/
Publisher: Arrow / iRage Broking Services LLP