---
title: "Why is the error \"Account closure cannot be processed online for your account. Please initiate request offline.\" displayed?"
description: "For Why is the error \\\"Account closure cannot be processed online for your account. Please initiate request offline.\\\" displayed? — the answer depends…"
category: your-arrow-account
subcategory: account-modification
slug: why-is-the-error-account-closure-cannot-be-processed-online-for-your-account-ple
canonical: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-account-closure-cannot-be-processed-online-for-your-account-ple/
---

# Why is the error "Account closure cannot be processed online for your account. Please initiate request offline." displayed?

> For Why is the error \"Account closure cannot be processed online for your account. Please initiate request offline.\" displayed? — the answer depends…

## Short answer

For **Why is the error \"Account closure cannot be processed online for your account. Please initiate request offline.\" displayed?** — the answer depends on your account type and the latest Arrow / exchange rules. As a default: use [kyc.arrow.trade](https://kyc.arrow.trade) for onboarding, [app.arrow.trade](https://app.arrow.trade) for trading, and email [support@arrow.trade](mailto:support@arrow.trade) with your client ID for account-specific confirmation.

## Guidance

1. Confirm whether your account is resident individual, minor, NRI, or non-individual — requirements differ.
2. Check the Account Opening Kit tariff sheet for any fee impact.
3. Keep PAN, Aadhaar/KYC, and bank details updated to avoid activation delays.

## Notes

- Broker: iRage Broking Services LLP (SEBI registration INZ000011262), product name **Arrow**. Registered office: Gift City, Gandhinagar.
- This page is original Arrow support copy; product flows can change — trust in-app instructions when they differ.

## Related

- Browse more in [account modification](/your-arrow-account/account-modification/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

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Source: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-account-closure-cannot-be-processed-online-for-your-account-ple/
Publisher: Arrow / iRage Broking Services LLP