---
title: "Why is the error \"Mobile number updation cannot be processed online for your account. Please initiate request offline.\" displayed?"
description: "You see the error Mobile number updation cannot be processed online for your account. Please initiate request offline if you have a non-individual…"
category: your-arrow-account
subcategory: account-modification
slug: why-is-the-error-mobile-number-updation-cannot-be-processed-online-for-your-acco
canonical: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-mobile-number-updation-cannot-be-processed-online-for-your-acco/
---

# Why is the error "Mobile number updation cannot be processed online for your account. Please initiate request offline." displayed?

> You see the error Mobile number updation cannot be processed online for your account. Please initiate request offline if you have a non-individual…

## Short answer

You see the error Mobile number updation cannot be processed online for your account. Please initiate request offline if you have a non-individual account, joint account or do not have a demat account with Arrow. You can change the contact details offline in iRage.

## Related

- Browse more in [account modification](/your-arrow-account/account-modification/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

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Source: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-mobile-number-updation-cannot-be-processed-online-for-your-acco/
Publisher: Arrow / iRage Broking Services LLP