---
title: "Why is the error \"Segments cannot be enabled online for your account. Please initiate request offline.\" displayed?"
description: "You see the error Segments cannot be enabled online for your account. Please initiate request offline if you have a non-individual account, joint…"
category: your-arrow-account
subcategory: account-modification
slug: why-is-the-error-segments-cannot-be-enabled-online-for-your-account-please-initi
canonical: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-segments-cannot-be-enabled-online-for-your-account-please-initi/
---

# Why is the error "Segments cannot be enabled online for your account. Please initiate request offline." displayed?

> You see the error Segments cannot be enabled online for your account. Please initiate request offline if you have a non-individual account, joint…

## Short answer

You see the error Segments cannot be enabled online for your account. Please initiate request offline if you have a non-individual account, joint account, NRI account, minor account or do not have a demat account with Arrow.

## Non-individual, joint and non-iRage demat accounts

You can enable segments offline if you have a non-individual account, joint account or do not have a demat account with Arrow by following these steps:

Print the segment addition form (PDF).

Fill out the form and sign.

Courier the segment addition form and an income proof 1 to: iRage Customer Support Centre 192A 4th Floor, Kalyani Vista, 3rd Main Road, JP Nagar 4th Phase, Bengaluru, 560076

If you have a non-individual account, you must add the seal and signature of the authorised person on the segment addition form and the income proof. You can refer to the company sample copy (PDF) and HUF sample copy (PDF). If you have a joint account, all account holders must sign the form.

For currency segment: To enable the currency segment, courier the signed RBI declaration form (PDF) along with the segment addition form and income proof¹.

NRI accounts: If you are an NRI client, you require a CP code to trade in F&O. iRage has partnered with Orbis to provide custodial services. To learn more about Orbis, visit orbisfinancial.in. For assistance with obtaining your CP code, create a ticket.

Minors: You cannot enable F&O if you have a minor account as you cannot place intraday and F&O orders.

## Note

1: Income proof can be any of the following:

The latest six months' bank statement or passbook of the company account.

The latest year audited profit and loss statement.

The latest year Income Tax Return (ITR) acknowledgement.

Net-worth certificate from the chartered accountant with the UDIN number specified.

DP holding statement of the entity.

## Related

- Browse more in [account modification](/your-arrow-account/account-modification/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

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Source: https://support.arrow.trade/your-arrow-account/account-modification/why-is-the-error-segments-cannot-be-enabled-online-for-your-account-please-initi/
Publisher: Arrow / iRage Broking Services LLP