---
title: "Why was an error displayed while trying to modify the mobile number or email ID on Console?"
description: "You will see the error This mobile is already linked to another account or This email ID is already linked to another account when the mobile number or…"
category: your-arrow-account
subcategory: account-modification
slug: why-was-an-error-displayed-while-trying-to-modify-the-mobile-number-or-email-id-
canonical: https://support.arrow.trade/your-arrow-account/account-modification/why-was-an-error-displayed-while-trying-to-modify-the-mobile-number-or-email-id-/
---

# Why was an error displayed while trying to modify the mobile number or email ID on Console?

> You will see the error This mobile is already linked to another account or This email ID is already linked to another account when the mobile number or…

## Short answer

You will see the error This mobile is already linked to another account or This email ID is already linked to another account when the mobile number or email ID you are trying to update is already registered with Arrow.

These contact details are linked to an account where the account opening process was not completed.

You need to create a ticket requesting that the registered email ID or mobile number be removed.

## Related

- Browse more in [account modification](/your-arrow-account/account-modification/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/your-arrow-account/account-modification/why-was-an-error-displayed-while-trying-to-modify-the-mobile-number-or-email-id-/
Publisher: Arrow / iRage Broking Services LLP