---
title: "How can I create a ticket or raise a complaint on Arrow?"
description: "You can submit queries or raise complaints by creating a ticket on iRage's support portal."
category: your-arrow-account
subcategory: your-profile
slug: how-can-i-create-a-ticket-or-raise-a-complaint-at-irage
canonical: https://support.arrow.trade/your-arrow-account/your-profile/how-can-i-create-a-ticket-or-raise-a-complaint-at-irage/
---

# How can I create a ticket or raise a complaint on Arrow?

> You can submit queries or raise complaints by creating a ticket on iRage's support portal.

## Short answer

You can submit queries or raise complaints by creating a ticket on iRage's support portal.

To create a ticket:

Search for the appropriate article on support.arrow.trade.

Scroll to the bottom of the page and tap on Create ticket.

Select Yes or No from the drop-down menu for the question If you have a Arrow account, we can help you more effectively. Would you like to log in?

Log in with your iRage credentials or enter your email and OTP.

Enter your query details under Describe your issue in detail.

Tap on Choose file if you want to attach a file (maximum 6 files, each smaller than 5 MB).

Tap on Create ticket.

iRage will reply to your ticket within 48 hours. You can track your tickets on the support portal or via email.

## Related

- Browse more in [your profile](/your-arrow-account/your-profile/)
- Open account: [kyc.arrow.trade](https://kyc.arrow.trade)
- Trade on Arrow: [app.arrow.trade](https://app.arrow.trade)
- Support: [support@arrow.trade](mailto:support@arrow.trade)

---

Source: https://support.arrow.trade/your-arrow-account/your-profile/how-can-i-create-a-ticket-or-raise-a-complaint-at-irage/
Publisher: Arrow / iRage Broking Services LLP