Short answer

You see the error Nominee addition cannot be processed online for your account. Please initiate request offline if you have a joint account, non-individual account or do not have a demat account with Arrow.

For joint accounts

To add a nominee to a joint account, all the account holders must sign the nomination form (PDF) and courier it to:

iRage Customer Support Centre 192A 4th Floor, Kalyani Vista, 3rd Main Road, JP Nagar 4th Phase, Bengaluru, 560076

You can refer to the sample copy of the nomination form (PDF).

For non-individual accounts

As per the CDSL guidelines (PDF), the nomination facility is available only for individual demat accounts. Therefore, non-individual account holders cannot add a nominee.

Clients who do not have a demat account with Arrow cannot add a nominee.

Things to keep in mind

Your nominees’ names must match their documents to facilitate easier claims in adverse situations.

If your nominee is a minor, mention the guardian’s details and provide ID proof of the guardian. You cannot add the account holder as the nominee’s guardian.

If you have a minor account, you cannot add the guardian as the nominee.

Your nominee would apply to your trading and demat account, including mutual fund investments made through Arrow.