Resident individual
Where should I send my documents?
You can send your documents via post, registered post, speed post or courier to the following address:
Who is a Politically Exposed Person (PEP) and why must they submit income proof to open an account with Arrow?
Politically Exposed Persons (PEP) are individuals who are or have been entrusted with prominent public functions in a foreign country, heads of state…
Why are DP charges not shown in the contract note?
DP charges do not appear on your contract note because the contract note captures all trading-related charges executed on stock exchanges. DP charges…
Why did Arrow send an email stating ₹1 was refunded?
You received this email because iRage refunded the ₹1 verification charge after linking your bank account using UPI.
Why did PAN verification fail while opening an Arrow account?
The PAN verification may fail while opening a Arrow account for any of the following reasons:
Why do I see "Your account is pending for activation at the exchanges" even after opening my account?
You see this error message because exchanges take 1 to 3 working days to activate your account after iRage submits your account details. Even though…
Why does Arrow collect PAN and Aadhaar via Digilocker for KYC?
iRage requests your PAN and Aadhaar through Digilocker to complete KYC for these reasons:
Why does Arrow require its clients to sign "voluntary" documents on account opening forms?
These documents are labelled Voluntary because they fall outside of what depositories and exchanges have specified as mandatory in the operating…
Why has Arrow not emailed the login credentials even after 3 days?
You will receive your iRage login credentials within 48 working hours after successfully completing your account opening process and document…
Why is GST being levied on SEBI charges? - Support Arrow
S EBI levies charges on all registered stock exchanges based on their respective turnover. These charges have been applicable since 1st January 2007.
Why is my PAN barred from opening a trading and demat account?
SEBI or exchanges may debar your PAN from trading in the securities market when you do not comply with regulations.
Why is the DP charge applied for Buy Today Sell Tomorrow (BTST) trades?
DP charges apply to BTST trades because iRage now credits and debits shares directly from your demat account, rather than using the broker's pool…
Why is there a charge of ₹10.62 while transferring money to the Arrow account?
When you add funds to your Arrow account using net banking, a payment gateway charge of ₹9 plus 18% GST applies, regardless of the transfer amount.
Why was I charged brokerage on delivery trades?
On Arrow (iRage Broking Services LLP), equity delivery brokerage is Nil. If you still see brokerage on what you thought was a delivery trade, the order…
Why was my account opening application put on hold?
Your account opening application can be put on hold for various documentation issues. The following covers all rejection reasons and the documentation…
Why was my account opening application put on hold?
Your account opening application can be put on hold for various documentation issues. The following covers all rejection reasons and the documentation…
Why was my account opening process stopped, suggesting that my account is being opened from outside India based on the IP address?
Your account opening process stops when our system detects your IP address as being outside India because SEBI regulations require us to ensure you are…
Why was only the user ID and not the password sent in the welcome email?
You need to set your own password. The welcome email includes the user ID and a link to reset the password. You can click on the link to set your…
Will Arrow reduce brokerage if my trading volumes are high?
No, iRage does not offer different brokerage structures based on your trading volumes. The charges remain the same for all clients regardless of how…