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Basic Services Demat Account (BSDA): Explained along with charges
This topic is maintained with the latest iRage Broking Services LLP (Arrow) tariff sheet here:
Can Arrow combine all their apps into one universal Arrow app?
No, iRage cannot combine all apps into one universal app. While all products fall under the investment tech umbrella, they differ considerably in…
Can Arrow delete client data on request?
No, iRage cannot permanently delete your client data on request. SEBI regulations require brokers to maintain records of all client documents for at…
Can I add another person to my trading account?
For Can I add another person to my trading account? — the answer depends on your account type and the latest Arrow / exchange rules. As a default: use…
Can I create a ticket without logging in to my Arrow account?
Yes, you can create a ticket without logging in to the Arrow account by following these steps:
Does Arrow call clients seeking personal, sensitive information or ask for funds to be transferred to a specific bank account?
No, iRage does not call clients seeking personal, sensitive information or ask you to transfer money to a particular bank account.
Does Arrow send SMS alerts or notifications for trades?
No, iRage does not send end-of-the-day or intraday SMS notifications for your trades. However, the exchanges will send SMS notifications directly to you.
Does Arrow share customer data with regulatory tech companies?
No, iRage does not share your customer data with regulatory tech companies.
How can a voluntarily deactivated Arrow account be reactivated?
You can reactivate your voluntarily deactivated Arrow account online or offline by submitting a reactivation letter and required documents. This…
How can I create a ticket or raise a complaint on Arrow?
You can submit queries or raise complaints by creating a ticket on iRage's support portal.
How can unsolicited stock tips SMS be stopped?
You can stop unsolicited stock tips SMS by reporting them to The Telecom Regulatory Authority of India (TRAI) and the stock exchanges. Report via SMS…
How long does it take to reach a customer support executive via call on Arrow?
You can reach a support executive on Arrow via call in a few minutes. If you call from an unregistered number, you need to enter the support code.
How to add an employer's email address to an Arrow account?
You can add an employer's email address to your Arrow account by creating a ticket with a request letter from your employer on official letterhead with…
How to attach files larger than 5MB on a ticket?
You cannot directly attach files larger than 5MB to a ticket. Instead, you need to upload your files to cloud storage and share the link on your…
How to attach files while responding to a ticket?
To attach files while responding to a ticket, follow these steps:
How to avoid CDSL TPIN and OTP while selling securities in Arrow?
You can submit the Demat Debit and Pledge Instruction (DDPI) to avoid authorising securities using CDSL TPIN and OTP every time you place a sell…
How to change the name in my Arrow account?
You can change the name in your Arrow account by first updating your name with the Income Tax Department (ITD) and then completing the process online…
How to check if the POA or DDPI is active or inactive for an account?
Follow the Arrow product flow for: How to check if the POA or DDPI is active or inactive for an account. Start from app.arrow.trade or kyc.arrow.trade…
How to close Arrow demat & trading account?
You can close your Arrow account online or offline, depending on your account type. The closure process takes 2 working days once you submit your request.
How to escalate a complaint on Arrow?
You can escalate your complaint through the following escalation matrix by contacting the appropriate person based on your requirements during working…
How to freeze or unfreeze the stocks in the demat account?
You can freeze or unfreeze the stocks in your demat account by following these steps:
How to get notifications for any specific economic event with reminder
You can set reminders for important economic events that may impact the markets using iRage's economic calendar.
How to place an investor grievance complaint on Arrow?
You can report grievances or complaints by creating a ticket, and iRage will respond with a resolution.
How to reactivate my Arrow account?
You can reactivate your Arrow account by verifying your KYC details through an online process.
How to revoke access to apps logged in via Arrow?
You can revoke access to any app that you have previously connected through your Arrow account. This removes the app's permission to access your…