Charts and orders
Why are market orders blocked for trade to trade and debt category instruments?
Market orders are blocked for trade-to-trade and debt category instruments due to their illiquid nature. A lack of liquidity means that the bid and ask…
Why are saved views not visible on ChartIQ? | Arrow Support
You cannot see your saved views on ChartIQ for three main reasons: preferences not saved properly, views deleted from your account, or page loading issues.
Why are some TradingView indicators unavailable on Arrow TradingView charts?
You cannot access all TradingView indicators on Arrow because Arrow uses a built-in library of indicators instead of a public one. TradingView's…
Why are the drawings getting deleted from the TradingView chart on Arrow?
All drawings on charts must be saved as a layout in the TradingView Chart. Since the layouts are saved in the local memory of the user's device called…
Why are the orders in the baskets executed partially?
Basket orders allow you to execute multiple individual orders simultaneously. Each order within your basket undergoes the same checks as an individual…
Why ChartIQ theme doesn't change with Arrow dark mode | Arrow
You need to change the chart theme separately from your Arrow theme. When you switch Arrow to dark mode, this will not automatically change your chart…
Why did my limit order execute at market price instead of my specified limit price?
Your limit order executed at a better price because the exchange's matching engine automatically gives you the best available price. When you place a…
Why did my limit order not execute even though the share ...
Your limit order may not execute even when the share price matches your order price because exchanges follow a price-time priority system. This means…
Why did my market order get executed as a limit order?
Your market order gets executed as a limit order because exchanges enable Market Price Protection (MPP) for all BSE instruments and some illiquid NSE…
Why did the order get executed despite the price on charts and market depth not hitting the placed order price?
Your order may have executed without the trigger price appearing on charts because trading and charting platforms have limitations in displaying all…
Why do charts of the same timeframe for the same stock differ across different platforms?
You will notice chart differences between platforms because each platform captures and displays different tick points from the hundreds of transactions…
Why do multiple charts open in day theme when night theme is set on ChartIQ?
You see multiple charts opening in the day theme because Arrow displays the day theme (default) when you have not saved your preferences. Single charts…
Why do my drawings disappear from ChartIQ charts?
Your drawings can disappear from ChartIQ charts for the following reasons:
Why do orders get rejected?
Orders can be rejected for various reasons, such as insufficient margin, incorrect usage of order type, unavailability of the scrip for trading, stock…
Why do the colours on bar charts and volume bars not match sometimes?
You will notice different colours between price candles and volume bars because each uses different criteria to determine colour.
Why do the completed bricks in renko charts retrace during price reversal and up to what point can the retracement happen?
You will see retracements in Renko charts when price reversals occur because the system recalculates bricks within your current selected chart time frame.
Why do two charts of the same timeframe look different? | Arrow
You may notice differences between two charts of the same timeframe on the same platform because charts use different data sources depending on when…
Why does my market order in the pre-open session change to a limit order?
Your unmatched market order from the pre-open session automatically converts to a limit order when regular trading begins, retaining its original time…
Why does the chart not tick until the page is refreshed on Arrow app or Arrow web?
Your chart stops ticking when your device's time is not synchronised with the server's time. You need to sync your device's time settings to resolve…
Why does the Open, High, Low, Close (OHLC) of historical data on the Arrow charts sometimes not match the records updated in NSE or BSE?
You will notice differences between OHLC historical data on Arrow charts and NSE or BSE records because iRage adjusts the data for corporate actions.
Why has the value of historical candles on the chart changed after a refresh or opening a new chart?
Your chart candle values change because iRage uses different data sources for live and historical candles. When you refresh your chart or open a new…
Why is "Analyze" option not loading on Arrow web?
The Analyze feature for basket orders and positions on Arrow web might not load properly, and you may see a blank screen if your browser blocks…
Why is “Error while fetching data” displayed on Arrow app?
You see this error due to connectivity issues or app data problems. Here's how to resolve it:
Why is my GTT not triggered even though the GTT conditions are met?
Your Good Till Triggered (GTT) order is triggered when a stock price hits or crosses the trigger price based on the ticks recorded or displayed live on…
Why is my intraday position not auto squared off?
iRage squares off open intraday positions at or after the specified auto-square off timings. If your intraday position or MIS trade is not squared off…