General
Why did I receive an SMS from CDSL informing debit of T-bills when I didn't place a sell order?
When your T-bill matures, the units are automatically debited from your demat account, and the maturity amount is transferred to your primary bank…
Why do I get "maximum allowed order request exceeded" error even though I haven't placed 5000 orders on Arrow Connect API?
You see this error because the maximum order request limit counts both successful orders and blocked invalid requests. Invalid orders don't appear in…
Why do shares bought for delivery appear under positions on the same day?
Shares you purchase for delivery using the CNC product type appear under positions on the same day because they haven't settled yet. Your shares will…
Why do sold stocks display as negative positions and affect P&L on Arrow?
If the stocks have been sold without the intention to buy back during the trading day, please ignore the negative position and the corresponding P&L…
Why does Arrow show an Invalid TOTP error?
Arrow shows the invalid TOTP error when the time on your device does not match the network time.
Why does logging into the Arrow app log out from the Arrow web?
You can maintain one login session on Arrow app and another session on Arrow web simultaneously. However, exchange guidelines prevent you from…
Why does my downloaded order book show dates instead of quantities?
This happens due to Excel's automatic formatting. Excel converts quantity values like "1/1" (filled quantity/total quantity) into date format,…
Why does my P&L on Arrow change after 3:30 PM?
Your P&L on Arrow changes after 3:30 PM because the system switches from using the Last Traded Price (LTP) to the official closing price declared by…
Why does P&L in Arrow positions not match with gains on the funds page?
Your P&L in Arrow positions and gains on the funds page use different calculation methods:
Why does the Arrow app display "Tap to buy" instead of "Swipe to buy" while placing an order?
Your Arrow app displays Tap to buy instead of Swipe to buy when you have accessibility mode enabled.
Why does the Arrow app log out when I switch to another app?
Your Arrow app logs out when you switch to another app or minimise it because your device is in power-saving mode or is preventing the application from…
Why does the Arrow order window show margin required when I exit a position?
When you exit positions, the order window may show margin required because closing that position will increase your utilised portfolio margin by that…
Why does the Last Traded Price (LTP) not match the bids and offers in the market depth?
The last traded price (LTP) does not match the bids and offers because the quotes in market depth are based on buyers and sellers, while the LTP…
Why does the Last traded price(LTP) for F&O contracts change in the Arrow position page before the market opens?
Your F&O contract prices change to settlement prices before the market opens. This happens when iRage receives the BHAVCOPY from NSE, typically between…
Why does the LTP under holdings not match with the Marketwatch?
The LTP (Last Traded Price) in your holdings may not match the Marketwatch because Arrow displays the LTP from different exchanges based on which has…
Why does the positions tab on Arrow show profit when the buy average is higher than the LTP?
You can see profit in the positions tab on Arrow even when your buy average is higher than the Last Traded Price (LTP). This happens when you execute…
Why is 'Risk disclosures on derivatives' displayed on every login?
As per regulations, SEBI mandates brokers to display the Risk Disclosures on Derivatives (RDD) to clients each time they log into their trading…
Why is access to Arrow app restricted by the internet provider?
iRage uses Cloudflare as the content delivery network (CDN). If your internet service provider's DNS server does not support domains under Cloudflare,…
Why is access to Arrow web restricted by the internet provider?
Your internet provider restricts access to Arrow web when its Domain Name System (DNS) server does not support domains under Cloudflare, which iRage…
Why is the allotment value for my T-bill purchase lesser than the face value of ₹100?
Your T-bill allotment value is lesser because T-bills are issued at a discount to their face value and redeemed at full value upon maturity.
Why is the credit from selling T1 holdings unavailable for use on the same day?
You cannot use the credit from selling T1 holdings (Buy Today Sell Tomorrow [BTST] trades) on the same day due to regulatory requirements (PDF). The…
Why is the error Invalid CSRF token displayed on the Arrow Marketwatch?
The error Invalid CSRF token is displayed because the browser is unable to create or access cookies.
Why is the LTP of stocks not visible or zero in the marketwatch on Arrow?
You may see the Last Traded Price (LTP) of stocks as zero or not visible in your Arrow marketwatch when live feeds are unavailable. This typically…
Why is the money debited from my trading account for the purchase of G-bonds more than the allotment amount shown in Arrow?
The amount debited is higher because you pay both the clean price (shown in Arrow) and accrued interest (not shown separately) when purchasing…
Why is the option contract or option chain LTP on Arrow different from NSE?
The option contract or option chain LTP on Arrow may differ from NSE if the option is illiquid. For illiquid contracts, NSE provides a theoretical…