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Which stocks and mutual funds can be pledged with Arrow for collateral margins?
You can find the list of stocks and mutual funds that can be pledged with Arrow for margins and the applicable haircut percentage by visiting…
Who are Clients of Special Category (CSC), and when must they provide income proof?
As per the SEBI circular (WEB), Clients of Special Category (CSC) are required to provide income proof while opening an account or doing Re-KYC as part…
Who can apply for an IPO using the UPI ASBA route?
You can apply for IPOs through UPI ASBA if you are an individual investor with an application value of less than ₹5 lakhs.
Who is a Politically Exposed Person (PEP) and why must they submit income proof to open an account with Arrow?
Politically Exposed Persons (PEP) are individuals who are or have been entrusted with prominent public functions in a foreign country, heads of state…
Who is an Authorised Person (AP) and how to register as an AP with Arrow?
As per SEBI (WEB), an Authorised Person (AP) refers to any individual, partnership firm, LLP, or corporate body appointed by a stockbroker to act on…
Who is liable to pay taxes on the P&L in a joint demat account?
? — Arrow support guidance for clients of iRage Broking Services LLP (SEBI registration INZ000011262), product name Arrow. Registered office: Gift…
Who is liable to pay the taxes (if applicable) for a minor account?
The guardian of a minor account is liable to pay any taxes applicable to the minor account. To learn more about minor accounts, visit FAQs for Minor…
Why am I charged ₹40 instead of ₹20 brokerage for F&O trades?
On Arrow (trading member: iRage Broking Services LLP), F&O brokerage under the published Tariff Sheet is:
Why am I not receiving emails from Arrow?
You may not receive emails from iRage due to several reasons. Check the following to identify and resolve the issue:
Why am I not receiving SMS and email trade alerts from the exchanges?
You will not receive SMS and email trade alerts from the exchanges when your contact details registered with Arrow are incorrect. You can update your…
Why am I unable to add or change my bank account details?
You might be unable to add or change your bank account details due to the following reasons:
Why am I unable to buy a stock on Arrow even if it is trading on the exchange?
This issue occurs when a particular scrip has been moved from one series to another, and you place an order in a series in which the stock is not…
Why am I unable to close my hedged position?
You cannot close a hedged position unless you have enough funds to cover the margin required for the position that will remain open after closing one leg.
Why am I unable to sell my pledged holdings in the post-market session and in the auction market?
You cannot place sell orders for your pledged stocks in the post-market session and in the auction market due to the risk of short delivery. You can…
Why are additional margins being blocked for my existing long option position?
Additional margins are blocked for your existing long option position if the moneyness of the contract turns from out-of-the-money (OTM) to…
Why are bids and offers at 0 being displayed in the market depth?
You see bids and offers at 0 in the market depth because the exchange initially prices all market orders at 0 during specific trading sessions.
Why are decimal values on the funds page not displayed properly on Arrow?
Your available funds on Arrow are rounded off to a single decimal place for display purposes. For instance, if your account balance is ₹1005.53, Arrow…
Why are dividends not credited and what should shareholders do in order to get them?
Dividends are usually credited between 30 to 45 days after the ex-date/record date. If you were eligible for dividends but did not receive them, you…
Why are DP charges not shown in the contract note?
DP charges do not appear on your contract note because the contract note captures all trading-related charges executed on stock exchanges. DP charges…
Why are F&O contracts not displayed for a particular stock?
Futures and Options (F&O) contracts are available only for a subset of listed securities (WEB) on the exchange along with a few indices, namely Nifty,…
Why are funds added through IMPS, NEFT or RTGS getting refunded to the source bank account?
Funds transferred via IMPS, NEFT or RTGS may be refunded to the source bank account for several reasons:
Why are funds added to the PIS account not reflected in the Arrow account?
Your PIS funds may not appear in iRage for these reasons:
Why are funds transferred using UPI not reflecting in the Arrow account?
If your UPI fund transfer has failed and your bank has debited the funds from your bank account, your bank will reverse the funds. Please check with…
Why are GTTs disabled, cancelled, expired, or rejected?
Your Good Till Triggered (GTT) orders may be disabled, cancelled, expired, or rejected for the following reasons reasons.
Why are holdings categorised under Safekeep balance in SOH?
Your holdings appear under Safekeep balance in your Statement of Holdings (SOH) when you freeze them in your demat account. After you unfreeze them,…