Arrow Support

How can we help?

Search every article in the handbook — account opening, funds, trading, margins, Console reports, and more. Or jump into a topic below.

1,245
Articles
5
Categories
24/7
Self-serve

All Articles

1,245 articles
Why was the order executed at different price points?
Your market order executes at multiple price points when there isn't enough quantity available at the best price. The exchange matches your order…
Why was the referral not mapped even though the affiliate link was ...
beginning August 15, 2024, brokers are prohibited from paying referral commissions to individuals not registered as an Authorised Person (AP). As a…
Why was the sell Good Till Triggered (GTT) order rejected?
Your GTT order can be rejected for various reasons:
Why was the settlement price 0 for the option position, although the Last Traded Price (LTP) is not 0?
The settlement price is derived from the weighted average price of all trades done during the last 30 minutes on the underlying instrument on the cash…
Why was the stop-loss order executed even though the price did not breach the trigger?
Your stop-loss order executed at the exchange's actual market price, even though this price does not appear on your chart. Charts display snapshots of…
Why wasn't my SLM order with trigger price outside circuit limits rejected?
SL-M (Stop-Loss Market) orders with triggers set outside circuit limits are not considered active orders in the exchange's order book. When you place…
Why were an SMS and email sent by CDSL informing about the blocking mechanism for payin of securities?
You received these notifications because CDSL validates depository transfer instructions with Clearing Corporation (CC) obligation details as per SEBI…
Why were funds deducted from my Arrow account when I exited a profitable short options position?
When you exit a profitable short options position, the exit cost is deducted from the premium you originally received. You can see this deduction on…
Why were the shares not eligible for corporate action benefits even though they were purchased before the ex-date?
You need to hold shares in your demat account on or before the ex-date or record date to be eligible for corporate action benefits. Shares that have…
Why your IPO mandate delays on the UPI app & How to fix them
After you submit your IPO application, the National Payments Corporation of India (NPCI) sends the mandate request. Normally, you should receive this…
Will Arrow assist me in coding strategies using the Arrow Connect API?
No, iRage does not provide Arrow Connect API support via phone or ticketing system.
Will Arrow offer higher leverage if a corporate account is held with Arrow?
No, iRage will not offer you higher leverage for corporate accounts. iRage does not distinguish between clients and has always maintained a standard…
Will Arrow provide margin on liquid funds?
Yes, iRage provides margins on liquid mutual funds when you pledge them as collateral. Cash equivalent securities have a low-risk, low-return profile…
Will Arrow reduce brokerage if my trading volumes are high?
No, iRage does not offer different brokerage structures based on your trading volumes. The charges remain the same for all clients regardless of how…
Will Arrow square off the positions in case of “freak trades”?
No, iRage will not square off your positions in case of a freak trade since the freak trade lasts for a fraction of a second before it reverts to the…
Will eligibility for corporate action benefits be affected if my stocks are pledged with Arrow?
You will remain eligible for all corporate action benefits even when your stocks are pledged with Arrow.
Will I face a peak margin penalty if I make a loss due to a freak trade?
No, you will not face a peak margin penalty for positions that suffer substantial losses due to a freak trade since such trades usually last only a few…
Will I receive a notification if my GTT order is triggered?
Yes, iRage will notify you when your Good Till Triggered (GTT) order is triggered. iRage will send an email to your registered email address and a push…
Will physical settlement occur if I have no cash but LiquidBees are pledged?
Yes, physical settlement can occur. To ensure physical settlement of open F&O stock positions, maintaining the required F&O margins in either cash or…
your Arrow account
See the steps and notes below for Arrow account opening guidance.