Short answer

If your mobile number appears on TRAI’s (Telecom Regulatory Authority of India) list of inactive or disconnected numbers, iRage freezes your demat account to prevent unauthorised access. You can unfreeze your account by updating your mobile number through Console.

iRage freezes accounts with deactivated numbers because they can get reassigned to someone else, risking exposure of your holdings. SEBI also requires all demat accounts to have an active mobile number so that OTPs and trade alerts reach only you.

When your account is frozen, you cannot sell stocks or make off-market transfers, and you stop receiving SMS alerts for stock credits.

How to unfreeze your account

Visit app.arrow.trade/account and click on the edit icon next to your mobile number.

Enter your new number and verify via OTP.

Complete the IPV and eSign verification.

Your account automatically unfreezes once iRage updates its records, which happens within 48 working hours.

If your number is currently active and you are receiving all communications from iRage, you can ignore any email you may have received about this.