Short answer

iRage stores your password in an encrypted manner and does not have access to it. You are responsible for keeping your password secure and for all activities on your account, including unauthorised use. If unauthorised use occurs, you must immediately reset your password and inform iRage.

Setting up your password

Once iRage opens your account, you will receive a welcome email from support@arrow.trade with a link to set your password. You can use your user ID and password to access:

Arrow app and Arrow web for trading

Console for back-office reports and account management

To learn how to use Arrow, visit Arrow.learnapp.com/courses for video courses or Arrow.trade/docs/Arrow for the user manual.

Password security

iRage saves your password at the backend in an encrypted manner. iRage does not have access to your password.

In case of unauthorised use

If you discover unauthorised use of your account:

Immediately reset your password.

Create a ticket with full details, including:

Date of the unauthorised use How your account was used Transactions effected under such unauthorised use

Date of the unauthorised use

How your account was used

Transactions effected under such unauthorised use

Your responsibility

You must acknowledge that you are fully aware of and understand the risks associated with availing of online trading services. Risks include but are not limited to:

Misuse or unauthorised use of your client ID and password by a third party

Hacking into your Arrow account and placing orders on your behalf

You agree that you are liable and responsible for all unauthorised use and misuse of your client ID and password and for all acts done by any person through iRage’s online trading system on your username in any manner whatsoever.