Short answer

You received this email because iRage needs to collect your updated details and ensure your Know Your Customer (KYC) is registered with the KYC Registration Agency (KRA) before you can continue trading. NSE, BSE, and MCX regulations require this verification.

iRage may square off your open positions if you do not verify your KYC. Auto square off charges of ₹50 plus 18% GST will apply for each order squared off.

If you have a joint account, you must ensure KYC verification for all account holders.

Due to high volume of requests, processing your KYC information may take an additional 48 hours.

Your KYC status could be “On Hold” or “Rejected” with the KRA for the reasons mentioned below.

KYC

Re-KYC pending.

Incomplete, incorrect address captured.

The address is overwritten on the KYC page.

The photo is not clear on the KYC page.

Online: If your mobile number is linked to Aadhaar and you need to update your address as per Aadhaar, complete the Re-KYC address modification process.

Offline: If you want to update your address according to another government ID proof, courier the hard copy of the KYC page (PDF) along with a self-attested PAN and one address proof (Voter’s ID, Driving licence, Passport, or Aadhaar card) to iRage. If you submit Aadhaar as proof, ensure you submit a masked Aadhaar.

NRIs and Non-individuals: Courier the required documents for address modification as detailed in the PDF.

Update your name in your Arrow account. First, check the name updated with ITD. Then, change your name in the Arrow account.

Provide one clear soft copy of a self-attested government ID proof showing your name as per PAN by creating a ticket (Voter’s ID, Driving licence, Passport, Aadhaar card, Marriage certificate, or Gazette of name change). If you submit Aadhaar as proof, ensure you submit a masked Aadhaar.

Courier address

Courier the documents to:

iRage Customer Support Centre 192A 4th Floor, Kalyani Vista, 3rd Main Road, JP Nagar 4th Phase, Bengaluru, 560076

Processing time

Once you submit the relevant documents, the KRA and exchanges will take up to 10 working days to update your KYC status. You can resume trading after your KYC status is updated.