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Why Arrow doesn't allow Rediff email IDs for registration
iRage doesn't allow Rediffmail email registration due to security concerns and email delivery issues.
Why did Arrow send an email asking for additional documents?
As per the SEBI circular (WEB), iRage is required to ensure that all documents for the account are valid and up-to-date. If there is a discrepancy, the…
Why did Arrow send an email asking for bank proof?
iRage requires you to verify your bank account as per regulations. When the automatic penny drop verification fails during account opening or bank…
Why did Arrow send an email asking for KYC information?
You received this email because iRage needs to collect your updated details and ensure your Know Your Customer (KYC) is registered with the KYC…
Why did Arrow send an email asking to update the Tax Identification Number (TIN)?
clients are required to provide the updated Foreign Account Tax Compliance Act (FATCA) declaration by 31st October 2024.
Why did Arrow send an email requesting certain documents to be resubmitted?
iRage sends you an email requesting that you resubmit certain documents to ensure they are valid and comply with the SEBI circular. You must submit the…
Why did Arrow send an email requesting clarity on trades?
iRage sent you this email because an alert was generated by the stock exchange system or regulator-specified internal surveillance system. As a…
Why did Arrow send an email requesting KYC details to be updated?
As per NSE (PDF) and BSE (WEB) circulars, the exchanges consider your account inactive when you have no trading activity for 24 consecutive months.…
Why did Arrow send an email seeking clarification for the reversal trades?
SEBI and stock exchanges mandate the stockbrokers to monitor and report trading activity that is not performed in the normal course of transactions,…
Why did Arrow send an email stating multiple accounts have been created using the same mobile number or email ID?
SEBI (WEB) requires each client to have a unique mobile number and email ID. If you and your family members shared contact details across accounts, you…
Why did Arrow send an email stating the mobile number is blocked?
iRage sends this email because your registered mobile number is disconnected or blocked. As per SEBI regulations (PDF), you must maintain an active…
Why did Arrow send an email to authorise holdings?
You must complete the authorisation of your holdings before 7:00 PM, using only the link provided in the email.
Why did I receive an email about a login from a different city?
iRage sends this email alert when you log in from a new city or IP address. This alert ensures that you are notified of possible account breaches and…
Why did I receive an email saying my IP address was shared with other devices?
You received this email because multiple accounts accessed iRage from the same device or network, and iRage needs clarification as per regulatory…
Why do exchanges send a weekly SMS and email regarding funds and securities balances?
Exchanges send you weekly SMS and email updates about your funds and securities balances to prevent misappropriation of funds, as required by SEBI…
Why does Arrow ask to redo KYC while opening an account, even though it was done while opening the bank account?
Banks and brokers follow different KYC processes, so you need to complete KYC separately for your Arrow account even if you have done it for your bank…
Why does Arrow email a weekly statement?
iRage emails you a weekly statement because stockbrokers must send a ledger statement and register of securities to their clients every week, as per…
Why is my demat account frozen?
Your demat account can be frozen by three entities: you (the account holder), iRage (your depository participant), or CDSL (the depository).…
Why KRA sends KYC validation email and SMS: SEBI guidelines
As per SEBI guidelines, KYC Registration Agencies (KRA) are responsible for validating clients' KYC details as per their records. The KRA sends an…
Why was a notification sent for entering multiple incorrect Two Factor Authentication (2FA)?
the Arrow account is blocked after 5 incorrect 2FA entries. When the account is blocked, a notification is sent to the registered email ID and the…
Why was a notification sent for logging into Arrow on a new device?
A notification is sent to the registered email ID and to the current device as soon as the correct password is entered on a new device before the 2FA…
Why was an email and SMS sent by the clearing corporation informing about the allocation of funds?
The clearing corporation sends you notifications about how your funds are allocated across different trading segments as per SEBI guidelines. You don't…
Why were an SMS and email sent by CDSL informing about the blocking mechanism for payin of securities?
You received these notifications because CDSL validates depository transfer instructions with Clearing Corporation (CC) obligation details as per SEBI…