Your Profile
How to revoke the Power Of Attorney (POA) and Demat Debit and Pledge Instruction (DDPI) mapped to Arrow?
You can revoke your Power Of Attorney (POA) and Demat Debit and Pledge Instruction (DDPI) mapped to iRage through online or offline methods.
How to sell shares if POA or DDPI is not submitted?
Follow the Arrow product flow for: How to sell shares if POA or DDPI is not submitted. Start from app.arrow.trade or kyc.arrow.trade as relevant, or…
How to stay updated on important circulars, market holidays and general updates?
Visit arrow.trade/marketintel/bulletin for circulars, holidays and operational updates. For business and market news, visit pulse.arrow.trade or…
How to track complaints or tickets on Arrow?
You can track your complaints or tickets through the iRage support portal or email, depending on whether you have a Arrow account.
How to unfreeze a demat account frozen due to an inactive mobile number?
If your mobile number appears on TRAI's (Telecom Regulatory Authority of India) list of inactive or disconnected numbers, iRage freezes your demat…
How to update the KYC details on Digilocker?
You can update your KYC details on Digilocker by refreshing your Aadhaar card document through the platform.
How to update the resident status of PAN for an NRI & PIO account?
NRI clients whose residential status is not updated on the Income Tax Department (ITD) by 24th February 2024 will be blocked from trading on NSE
How to use ODR to resolve disputes with your broker or listed companies?
Online Dispute Resolution (ODR) is SEBI's digital platform for resolving disputes with your broker, listed companies, or other market participants…
How to verify if a call is officially from Arrow?
You can verify if a call is genuinely from iRage by checking the calling number against our official contact list. iRage will only call you from…
How to verify if the email from Arrow is genuine?
You can verify if an email from iRage is genuine by checking the sender's email domain. iRage sends emails only from specific authorised domains. iRage…
Investor Education and Protection Fund (IEPF) FAQs
This FAQ serves as a guide for claiming unpaid dividends and shares from IEPF. For the most current information, please visit the official
Is it possible to create a ticket after the Arrow account has been closed?
Yes, you can create a ticket without logging in to your Arrow account.
Secondary demat account - FAQs
See the steps and notes below for Arrow account opening guidance.
What are the official social media handles of Arrow?
For What are the official social media handles of Arrow? — the answer depends on your account type and the latest Arrow / exchange rules. As a default:…
What is CKYC number & how to find it?
explained here in the Arrow / Indian securities-market context. iRage Broking Services LLP (SEBI registration INZ000011262), product name Arrow.…
What is DDPI & how to activate it online?
Demat Debit and Pledge Instruction (DDPI) is a document that allows your broker to debit securities from your demat account and deliver them to the…
What is Financial Action Task Force (FATF) list?
The Financial Action Task Force (FATF) is a global watchdog that combats money laundering and terrorist financing by setting international standards…
What is KYC & how to check KYC status online?
Know Your Customer (KYC) is a process that determines your identity and details such as income and profession. You must complete KYC as per SEBI…
What is Power of Attorney (POA)?
explained here in the Arrow / Indian securities-market context. iRage Broking Services LLP (SEBI registration INZ000011262), product name Arrow.…
What is the policy regarding client passwords on Arrow?
iRage stores your password in an encrypted manner and does not have access to it. You are responsible for keeping your password secure and for all…
Where can I find my Arrow account details?
You can view your account details, such as your registered mobile number, email ID, bank account number, and demat account number by visiting…
Where can I read Arrow's policies and procedures?
For Where can I read Arrow's policies and procedures? — the answer depends on your account type and the latest Arrow / exchange rules. As a default:…
Where to place support requests for the Orbis account?
For Where to place support requests for the Orbis account? — the answer depends on your account type and the latest Arrow / exchange rules. As a…
Who are Clients of Special Category (CSC), and when must they provide income proof?
As per the SEBI circular (WEB), Clients of Special Category (CSC) are required to provide income proof while opening an account or doing Re-KYC as part…
Why am I not receiving emails from Arrow?
You may not receive emails from iRage due to several reasons. Check the following to identify and resolve the issue: