All Articles
Why does Arrow ask to redo KYC while opening an account, even though it was done while opening the bank account?
Banks and brokers follow different KYC processes, so you need to complete KYC separately for your Arrow account even if you have done it for your bank…
Why does Arrow collect PAN and Aadhaar via Digilocker for KYC?
iRage requests your PAN and Aadhaar through Digilocker to complete KYC for these reasons:
Why does Arrow display order execution time beyond market hours?
Your order execution time shows when the exchange executes your trade, which always occurs within market hours. However, you may see the execution time…
Why does Arrow email a weekly statement?
iRage emails you a weekly statement because stockbrokers must send a ledger statement and register of securities to their clients every week, as per…
Why does Arrow increase intraday margins for MIS and CO on days when the market is volatile?
iRage increases intraday margins during volatile market conditions to manage risk beyond the minimum exchange requirements. While exchanges set minimum…
Why does Arrow P&L not match with credit/debit on Console?
Your Arrow P&L may not match Console credits/debits because these platforms calculate daily P&L differently, although your overall profit and loss…
Why does Arrow require its clients to sign "voluntary" documents on account opening forms?
These documents are labelled Voluntary because they fall outside of what depositories and exchanges have specified as mandatory in the operating…
Why does Arrow show an Invalid TOTP error?
Arrow shows the invalid TOTP error when the time on your device does not match the network time.
Why does Arrow square off positions?
iRage may square off positions in the following scenarios:
Why does logging into the Arrow app log out from the Arrow web?
You can maintain one login session on Arrow app and another session on Arrow web simultaneously. However, exchange guidelines prevent you from…
Why does money get debited from my bank account before the scheduled eMandate transaction day?
Your bank debits the money before the scheduled eMandate transaction date to ensure the funds are available in your trading account on the specified date.
Why does my downloaded order book show dates instead of quantities?
This happens due to Excel's automatic formatting. Excel converts quantity values like "1/1" (filled quantity/total quantity) into date format,…
Why does my market order in the pre-open session change to a limit order?
Your unmatched market order from the pre-open session automatically converts to a limit order when regular trading begins, retaining its original time…
Why does my P&L on Arrow change after 3:30 PM?
Your P&L on Arrow changes after 3:30 PM because the system switches from using the Last Traded Price (LTP) to the official closing price declared by…
Why does P&L in Arrow positions not match with gains on the funds page?
Your P&L in Arrow positions and gains on the funds page use different calculation methods:
Why does the "MTF buy order is not allowed as there is an open holding sell position in this stock. Please close that position before placing MTF buy order." error appear?
Why does the "MTF buy order is not allowed as there is an open holding sell position in this stock. Please close that position before placing MTF buy orde
Why does the “MTF buy order is not allowed for the day as there is an MTF holding sell position in this stock.” error appear?
You cannot repurchase stocks on the same day after selling them from your MTF holdings. The system displays the error MTF buy order is not allowed for…
Why does the Arrow app display "Tap to buy" instead of "Swipe to buy" while placing an order?
Your Arrow app displays Tap to buy instead of Swipe to buy when you have accessibility mode enabled.
Why does the Arrow app log out when I switch to another app?
Your Arrow app logs out when you switch to another app or minimise it because your device is in power-saving mode or is preventing the application from…
Why does the Arrow fund balance not include profits from today?
The available margin on Arrow funds only includes credits that are available for taking trades. To learn more, see What does margin available and…
Why does the Arrow order window show margin required when I exit a position?
When you exit positions, the order window may show margin required because closing that position will increase your utilised portfolio margin by that…
Why does the chart not tick until the page is refreshed on Arrow app or Arrow web?
Your chart stops ticking when your device's time is not synchronised with the server's time. You need to sync your device's time settings to resolve…
Why does the Last Traded Price (LTP) not match the bids and offers in the market depth?
The last traded price (LTP) does not match the bids and offers because the quotes in market depth are based on buyers and sellers, while the LTP…
Why does the Last traded price(LTP) for F&O contracts change in the Arrow position page before the market opens?
Your F&O contract prices change to settlement prices before the market opens. This happens when iRage receives the BHAVCOPY from NSE, typically between…
Why does the LTP under holdings not match with the Marketwatch?
The LTP (Last Traded Price) in your holdings may not match the Marketwatch because Arrow displays the LTP from different exchanges based on which has…