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Why is the error "Invalid Pincode" displayed while adding a nominee online?
iRage uses the pincodes available on the Indian Post website to avoid exchange rejections. The Invalid pincode error is displayed when the pincode…
Why is the error "It seems you're not logged in. Please login to continue using charts" displayed while opening a chart on Arrow?
This error is displayed if you are logged in with the same login credentials on another device or on a different browser.
Why is the error "KYC verification required” displayed when I place an order?
The error KYC verification required. If this is a new account, activation takes up to one day is displayed for one of the following reasons:
Why is the error "Maximum allowed order requests exceeded" displayed?
As a risk management measure, you cannot place more than 5000 orders per day on Arrow. This restriction applies across all segments. There is also a…
Why is the error "Mobile number updation cannot be processed online for your account. Please initiate request offline." displayed?
You see the error Mobile number updation cannot be processed online for your account. Please initiate request offline if you have a non-individual…
Why is the error "Nominee addition cannot be processed online for your account. Please initiate request offline." displayed?
You see the error Nominee addition cannot be processed online for your account. Please initiate request offline if you have a joint account,…
Why is the error "Order cannot be modified as it is being processed" displayed?
This error occurs when you open the order window after the order status has changed. Refresh the page to view the updated status of your order. This…
Why is the error "Orders couldn't be loaded. Incorrect 'api_key' or 'access token'." displayed?
This error may occur when you have multiple login sessions active with the same user ID and one of the sessions has expired. To resolve this, log in to…
Why is the error "Primary bank change cannot be processed online for your account. Please initiate request offline." displayed?
The error Primary bank change cannot be processed online for your account. Please initiate request offline is displayed for the following iRage accounts:
Why is the error "Segments cannot be enabled online for your account. Please initiate request offline." displayed?
You see the error Segments cannot be enabled online for your account. Please initiate request offline if you have a non-individual account, joint…
Why is the error "The difference between the limit price and trigger price for SL orders is over the exchange permissible range" displayed?
The NSE circular for Equity (PDF), F&O (PDF) and Currency Derivative Segment (CDS) (PDF) specifies that if the difference between the trigger price and…
Why is the error "The e-mail provider (rediffmail.com) you are using is restricted. Try SMS" displayed while resetting my Arrow password?
iRage has noticed higher chances of cyberattacks when accounts are linked with Rediffmail email IDs, and therefore restricts such accounts from…
Why is the error "The market order was rejected since there are no trades in this instrument. Try placing a LIMIT order" displayed?
This error message is displayed when you place market orders for equity stocks or F&O contracts that have no volume (there are no buyers or sellers for…
Why is the error "Trigger price can't be higher than price" or "Trigger price can't be lesser than price" displayed while I place a stop-loss order?
This error occurs for stop-loss orders when you enter the trigger and limit prices incorrectly. A stop-loss order requires a trigger price and a limit…
Why is the error "Your account has a negative cash balance" displayed when I place an order?
While you can carry forward derivative positions using collateral margins, exchange regulations mandate that all Mark-to-Market (MTM) settlements must…
Why is the error Invalid CSRF token displayed on the Arrow Marketwatch?
The error Invalid CSRF token is displayed because the browser is unable to create or access cookies.
Why is the IPO allotment status not available on the RTA's portal?
Once an IPO application is submitted, the exchange forwards it to the Sponsor bank responsible for the issue, which sends a mandate request to the UPI…
Why is the IPO mandate status not updated on Arrow?
Your IPO mandate status on Arrow may not update due to delays from the exchange. If your bank has blocked the funds against your IPO application, the…
Why is the listing date displayed on the Arrow IPO page different from the actual listing date?
The Arrow IPO page displays a tentative listing date. If shares are allotted to you, they will be credited one or two days before the listing date. The…
Why is the LTP of stocks not visible or zero in the marketwatch on Arrow?
You may see the Last Traded Price (LTP) of stocks as zero or not visible in your Arrow marketwatch when live feeds are unavailable. This typically…
Why is the money added through netbanking on Arrow not reflecting in the Arrow account?
When you transfer funds via netbanking on Arrow and they don't appear instantly in your Arrow account, this means your transaction is either pending or…
Why is the money debited from my trading account for the purchase of G-bonds more than the allotment amount shown in Arrow?
The amount debited is higher because you pay both the clean price (shown in Arrow) and accrued interest (not shown separately) when purchasing…
Why is the moving average not visible on weekly and monthly charts after applying the time period as 200 months?
When you apply a 200-month moving average:
Why is the opening price of a stock different from its previous day's closing price on Arrow?
Let's first understand the meaning of closing and opening prices and how they are calculated for a stock.
Why is the option contract or option chain LTP on Arrow different from NSE?
The option contract or option chain LTP on Arrow may differ from NSE if the option is illiquid. For illiquid contracts, NSE provides a theoretical…