Arrow Support

How can we help?

Search every article in the handbook — account opening, funds, trading, margins, Console reports, and more. Or jump into a topic below.

1,245
Articles
5
Categories
24/7
Self-serve

All Articles

1,245 articles
Why is my intraday position not auto squared off?
iRage squares off open intraday positions at or after the specified auto-square off timings. If your intraday position or MIS trade is not squared off…
Why is my PAN barred from opening a trading and demat account?
SEBI or exchanges may debar your PAN from trading in the securities market when you do not comply with regulations.
Why is my rejected order not displayed in the order book?
iRage has added an additional layer of order validation that rejects your order if it does not qualify for certain rules. This is done to enhance order…
Why is my triggered GTT order that is pending execution not visible?
Your triggered Good Till Triggered (GTT) order pending execution is not visible because, once triggered, it remains valid for the remainder of the…
Why is the "Wireless emergency alerts" notification displayed?
iRage does not send wireless emergency alerts. Government bodies use wireless emergency alert technology, enabled by default on Android and iOS…
Why is the account in debit after placing a stop-loss order?
Your account shows a debit after placing a stop-loss order because the order eliminates hedge benefits from your positions. Hedging is a strategy that…
Why is the allotment value for my T-bill purchase lesser than the face value of ₹100?
Your T-bill allotment value is lesser because T-bills are issued at a discount to their face value and redeemed at full value upon maturity.
Why is the Arrow alert not triggered even though the conditions are met?
may not be triggered if the tick is not captured. The system triggers an alert when a stock price reaches or crosses the set trigger price based on the…
Why is the average cost for shares allotted in an IPO not displayed?
iRage sets the retail allotment price as the default average price for shares allotted in an IPO to your iRage demat account. If the allotment price is…
Why is the balance in the funds statement displayed as negative?
the Arrow account balance is displayed as negative for the following reasons:
Why is the buy average for some shares shown as N/A?
Your buy average can show as N/A for these reasons:
Why is the buy average price of some purchased shares incorrect?
Your buy average on Console is determined using the FIFO (first in, first out) method. However, after corporate actions such as bonus, splits, rights…
Why is the circuit limit showing differently on Arrow after the stocks circuit limit has already been hit?
You see different circuit limits on Arrow because the exchange adjusts the circuit limit after a stock reaches its initial limit.
Why is the contract note delayed or not delivered?
Your contract note may arrive late when exchanges delay sending trade files to iRage. The processing time for contract notes depends on when iRage…
Why is the credit from selling T1 holdings unavailable for use on the same day?
You cannot use the credit from selling T1 holdings (Buy Today Sell Tomorrow [BTST] trades) on the same day due to regulatory requirements (PDF). The…
Why is the cut-off price higher for retail OFS orders?
The cut-off price for retail OFS orders can be higher because it depends on the institutional demand received on the first day of bidding.
Why is the DP charge applied for Buy Today Sell Tomorrow (BTST) trades?
DP charges apply to BTST trades because iRage now credits and debits shares directly from your demat account, rather than using the broker's pool…
Why is the entire margin required to enter into a hedged position?
The full margin is required when you sell (short) options or execute futures before placing a buy hedge position. However, you can reduce margin…
Why is the error "Account already exists with this PAN for a different client code" displayed when opening an account?
The error is displayed in the following scenarios:
Why is the error "Account closure cannot be processed online for your account. Please initiate request offline." displayed?
For Why is the error \"Account closure cannot be processed online for your account. Please initiate request offline.\" displayed? — the answer depends…
Why is the error "Bank account addition cannot be processed online for your account. Please initiate request offline." displayed?
You see the error Bank account addition cannot be processed online for your account. Please initiate request offline if you are an NRI, have a joint…
Why is the error "Chart preference limit reached" displayed while I try to save the settings on the TradingView charts?
TradingView charts save default layouts on the cloud, and you can access them from any device. If you exceed the cloud storage capacity, the error…
Why is the error "DDPI cannot be enabled online for your account. Please initiate request offline." displayed?
You see the error DDPI cannot be enabled online for your account. Please initiate request offline if you have an NRO account, non-individual account,…
Why is the error "Email ID updation cannot be processed online for your account. Please initiate request offline." displayed?
You see the error Email ID updation cannot be processed online for your account. Please initiate request offline if you have a non-individual account,…
Why is the error "Fresh buying is blocked for SGBs in your account, since depositories (CDSL) have stopped allowing credit of SGBs into non-individual demat accounts" displayed?
Why is the error "Fresh buying is blocked for SGBs in your account, since depositories (CDSL) have stopped allowing credit of SGBs into non-individual dem